The program opens (as many do) with a video message from a senior management member. This technique gives the program credibility and immediately catches the attention of the user.
Early in the program, along with with program introduction, objectives discussion, etc., the structure of the software is shown and details are provided if the users chooses to view
The heart of the program is divided into 4 sections, each of which is followed by 3-4 questions.
Question types include multiple choice, true false, matching, fill in the blank, etc.
Feedback is given to the user to reinforce learning.